Our Privacy and Cookie Policy
Let’s start with the good news
We will only use your information to improve your experience.
When you order with us
If you shop at Savlen Studios, we will keep your personal information to process and deliver your order. We will securely store your data to help with your future purchases and improve your website experience unless you ask us to delete your information.
Your data is safe with us
We will protect your information as we would our own. At Savlen Studios, we are committed to keeping your data safe. This means when you shop with us you can trust that your information is 100% secure.
Our ‘no spam’ promise to you
You can decide (and change whenever you want) what and how you hear from us. Please email us at donnalee@savlenstudios.com for more information about how we protect your data or to change your data preferences.
Why we collect your information and how we use it to help you
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How we use your name and contact details |
Why we need your information |
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To deliver your Savlen Studios purchase(s) |
We need to know your name and where you live to make this happen. |
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To email you (for example, order/delivery updates) |
To fulfil our contract with you to supply your Savlen products. |
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To contact you about new products or services. |
We will only do this if you agree. But we would love to let you know about our latest inspirations and artworks. |
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Fraud detection and prevention |
Necessary - unfortunately - to prevent fraud against you and Savlen Studios. |
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To show you Savlen Studio adverts as you browse online |
So you can be one of the first to see our latest products and special offers. |
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To find out what you, and other customers, like |
We want to make sure we always offer you the products and services you love. |
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How we use your payment information |
Why we need your information |
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To take your payment and process any refunds |
We cannot take your payment or refund you without your information. |
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Fraud detection and prevention |
Necessary - unfortunately - to prevent fraud against you and Savlen Studios. |
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How we use your contact history |
Why we use your contact history |
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To provide the best customer service and support for you |
You want the best from Savlen Studios. We need this information to offer you excellent service. |
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To train our employees and service providers. |
It is only by really knowing our Savlen customers that we can give you the most amazing service. |
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How we use your order history and saved items |
Why we use this information |
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To sell you Savlen Studios products and services |
If you can't fill your basket on the way to checkout, you can't buy. We want you to enjoy easy shopping on our website. And for the experience to be fun. |
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To provide the best customer service and support for you, to process returns. |
We want you to love what you buy from Savlen Studios. But if your chosen artwork does not make your heart sing, then we want your return to be as easy as possible. |
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What you, and other customers, like |
Why and how we use this information. |
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To improve our website and make sure your default options (language, currency, etc.) work for you. |
So that you can enjoy the best Savlen Studios shopping experience. |
What kind of information do we collect when you use our website?
Information about your device
- We collect: version of web browser, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the website.
- Why: to load the website accurately for you and to perform analytics on website use in order to optimize our website.
- How we collect this information: this data is collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
- We share it, but for a business purpose: we share your information with our website processor, Shopify, to support and then deliver your purchase(s).
Information about your order
- What we collect: your name, billing address, shipping address, payment information (including credit card numbers, bank transfer information), email address, and phone number.
- Why: to provide products or services to you to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, to communicate with you, screen our orders for potential risk or fraud, and based on your information to share products and services you might love.
- How we collect this information: you supply it when you buy.
- We share it, but for a business purpose: we share your information with our website processor, Shopify, to support and then deliver your purchase(s).
Customer support information
- Why we collect this information: to provide customer support.
- How we collect this information: you supply it when you buy.
Sharing Personal Information
We have always welcomed Savlen collectors as family. We do not, and will not, sell any of your information to any third party. This includes your name, address, email address and/or credit card information.
We only share your personal information to provide you with our products and services. For example, we use:
- Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Companies that help us process and deliver your purchase(s) (including but not limited to payment service providers, warehouses, order packers, and delivery/shipping companies).
- Companies approved by you, such as social media sites.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help to tackle fraud.
If necessary, we may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful requests for information we receive or protect our rights otherwise.
Marketing messages
If you have agreed, we will send you marketing messages to let you know about our latest products and special offers. If at any point you change your mind about receiving these messages from us, you can opt out. Please:
- Click 'unsubscribe' on any email.
- Contact Savlen Studios on donnalee@savlenstudios.com.
It may take a few days for us to update our systems, and in the meantime, you may get messages from us. Sorry if that happens!
You can opt out of marketing messages and continue to receive information from us about your order(s) or products and/or services in which you have expressed an interest, for example, new artwork or Savlen Studios news.
Your rights
Even online, you have many rights to protect how your personal information is collected, processed and used.
Depending on where you live, these include:
- The right to know how your personal information is used,
- The right to know what personal information we hold about you,
- The right to request we correct inaccurate personal information we hold about you,
- The right to request we stop collecting, stop using and/or delete your data, in some circumstances,
- The right to opt out of marketing messages,
- The right to ask us to transfer or port your personal information to you or another service provider.
If you want to exercise your rights or have any questions, please email us at donnalee@savlenstudios.com.
Cookies
A cookie is a bitesize chunk of information stored on your computer or device when you visit our website. We use several different cookies, including functional, performance, advertising, and social media or content cookies.
Why do we use cookies? Because they help us to make your Savlen Studios experience better. With cookies, our website can remember your location, what you look at and what you like. This means you don’t have to waste your time entering this information each time you return to our website or browse from one page to another.
Cookies also provide us with valuable information on how people use our website, whether it's their first visit or they are a Savlen collector, so that we can improve our website user experience.
How long a cookie remains on your computer or mobile device depends on whether it is a ‘persistent’ or ‘session’ cookie. Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted. We use primarily persistent cookies, which will expire between 30 minutes and two years from the date they download to your device.
You can control and manage cookies, but please consider that removing or blocking cookies can negatively affect your user experience, and parts of our website may no longer be fully accessible.
Most web browsers automatically accept cookies, but you can opt out through your browser controls. Check your browser’s ‘Tools’ or ‘Preferences’ menu. If you need more information to modify your browser settings or to block, manage or filter cookies, visit: www.allaboutcookies.org
Do you have questions?
Would you like to know more about how we collect, process or use your personal information? If so, please email donnalee@savlenstudios.com.
Or call to speak to us: +1-207-569-4340.
Last updated: 9th April 2021